Channels
Stake support channels
| Channel | Best for |
|---|---|
| Live chat (logged in, 24/7) | Quick questions and pending payments |
| support@stake.com | Anything needing documents or detail |
| recovery@stake.com | Lost 2FA, from your account's email |
Only use contact options on stake.com or these @stake.com addresses.
Write a useful ticket
- Your account email, never your password.
- What happened, in one or two sentences.
- The bet ID or transaction ID.
- A screenshot of any error.
- What you'd like support to do.
What support can and can't do
Support can check a pending withdrawal, help with login recovery, explain an offer's terms, or apply a limit. It can't reverse a losing bet on a fair game.
If it isn't solved
Stake's terms name CADRE B.V., a dispute service certified by the Curaçao Gaming Authority, as the next step. Our licence page explains the route.
We aren't Stake
To reach us about this guide, use contact and privacy.
FAQ
Is live chat available all day?
Yes, 24/7, when you're logged in.
Someone from "support" messaged me first. Is that normal?
Be careful. Reply only inside Stake's chat or to an @stake.com address.
Can support see my password?
Don't test it. Never share your password with anyone.