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Account and how-to

Stake verification and KYC: when it happens and what to send

Stake verifies you in stages. Email and account verification come first and are required before you can deposit. Stake can also ask for proof of age or identity later, for example before a withdrawal. This is often called KYC, short for know your customer. Here's what to expect and how to avoid uploads that bounce. 18+.

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18+, or the higher legal age where you live. Gambling can be addictive. We're an independent guide, not Stake, and we may earn a commission if you join through our links. Stake.com isn't available everywhere: check availability. Updated 13 October 2026 · By the Green & Gold Guide editors

Stage one: email and account

You can't deposit until your email and account are verified. The email comes from noreply@stake.com. If it doesn't arrive, check spam and resend it from your account.

Stage two: identity checks

Stake's terms let it ask for proof of age, and it may also ask you to confirm your identity. Stake doesn't publish what triggers a check. At online casinos in general, common moments are a first withdrawal, a large transaction, or details that don't match. A check isn't an accusation. Licensed operators run them to meet their regulator's rules.

What to prepare

Casinos usually ask for a photo ID and something that shows your address. The request in your Stake account will say exactly what's needed. Make sure the name and address match what you entered at sign-up.

Getting uploads accepted

ProblemFix
Blurry or dark photoGood light, steady hands
Corners cut offShow the whole document
Edited or croppedUpload the original
Name doesn't match the accountContact support before uploading
Expired documentUse a current one

Complete a verification request

  1. Open the verification request in your Stake account.
  2. Read which documents are requested.
  3. Upload clear, uncropped photos of each.
  4. Wait for Stake's reply in your account or from an @stake.com address.
  5. Answer follow-ups only inside Stake or from @stake.com emails.

How long it takes

It depends on the queue and on whether your documents are clear. We don't quote a time because it varies. If it's been a while, ask live chat for an update rather than uploading again.

Protect your documents

Only upload through Stake's own site. Never send ID to someone who contacts you first, even if they claim to be Stake. Stake's real emails come from @stake.com addresses.

Plan ahead

If you expect to withdraw, finishing verification early saves waiting later. See how to withdraw.

FAQ

Can I deposit before verifying?

No. Stake needs your email and account verified first.

Can I withdraw without ID checks?

Don't count on it. Stake may ask for checks before you withdraw, so be ready.

Is it safe to send ID?

Only through Stake's own site. Never by reply to an unexpected message.

Related guides

Written by the Green & Gold Guide editors for Green & Gold Guide. Last checked 13 October 2026. Facts were checked against Stake's own pages on 13 October 2026. Nothing here is advice or a promise of any result. Stake.com isn't available in restricted countries: check availability.