Read the message
Stake's errors usually name the problem. Look for words like location, age, email or captcha, then find the row below.
Problem and fix
| What you see | Likely cause | What to do |
|---|---|---|
| Not available in your location | You're in a place Stake prohibits | Don't sign up. See availability |
| Age requirement not met | Under 18 or the higher local age | You can't register |
| Email already in use | You may have an old account | Use login recovery |
| No verification email | Spam folder or typo | Check spam, then resend |
| Social login fails | App hand-off broke | Reopen stake.com, or use email sign-up |
| Button does nothing | Extension or captcha blocked | Private window with extensions off |
About location blocks
Stake's terms prohibit play from 44 places and also cover visitors who are physically there, whatever their citizenship. Using a VPN or proxy to hide your location breaches the terms and puts your account at risk. There's no fix to offer, and you shouldn't try one.
Email already in use
If Stake says your email is registered, you probably signed up before. Use the forgotten password option on the sign-in screen. Don't make a second account. Stake's terms set the rules on duplicate accounts, so stick to the one you have.
Typos in your details
If you entered the wrong birth date or name, contact Stake support. Don't create a new account to fix it.
Before you contact support
- Clear your browser cache and try again.
- Try another current browser.
- Take a screenshot of the error.
- Contact live chat or support@stake.com with the screenshot and your email address.
Still working through sign-up?
Go back to the main registration guide once the problem's fixed.
FAQ
Can I use someone else's details?
No. The account must be yours, and using another person's details breaks Stake's terms.
Why does Stake say it isn't available?
Your location is on Stake's prohibited list. Check availability.
I typed the wrong birth date. What now?
Contact support. Don't open a new account.